Quality Management System

LFC has been making continued efforts to upgrade quality management system toward its goal of “Securing Global Top-tier Quality Competitiveness”. With the aim of securing the level of quality competitiveness essential for customer satisfaction, we maintain quality-related certifications such as ISO 9001, Halal, and Kosher, while further reinforcing our own quality management infrastructure and capabilities. We are also making continuous efforts to stabilize quality and further improve our quality competitiveness through systematic quality process audit.

Enhancement of Customer Satisfaction

To respond promptly to voice of customers (VOCs), we have established a customer response system that links all areas such as sales, production, quality and research, while identifying the causes of problems and deriving methods for improving or resolving them based on a detailed analysis of the customer requirements thus collected. We will respond to the growing customer demand for urea in a timely manner while continuing to strengthen quality management system to improve customers’ trust in all our product lines.

Information Protection Implementation System

LFC has formed an organization dedicated to data protection and adopted the highest level of protection measures in accordance with the relevant laws including the Personal Information Protection Act. In addition, based on the LOTTE Group’s integrated control system, we have established and operated a system that allows us to respond quickly and accurately to information security issues. We have also built a personal information management system and monitor personnel responsible for handling personal information to prevent leaks, forgeries, and falsifications of personal information. We immediately notify customers in the event of data breaches and take all necessary measures to minimize the damages according to our established accident response plan.