Product&Tech
Quaility Innovation
Quality Management System
LOTTE Fine Chemical is always striving to develop global top-tier quality competitiveness.
The company’s quality management system (ISO9001) operates throughout its business activities, ranging from the purchase of raw materials and production to testing, sales, shipping and transport, and post-sales service and follow-up.
Development of Global Top-tier Quality Competitiveness
- Comply with
Processes
All Rules and - Best in Product
Quality - Achieve ‘Zero’
Customer
Discontent
- Adherence to fundamentals and principles
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- Advanced quality control that begins with the arrival of raw materials
- Product-customized standards management
- Quality improvement
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- Phased process management based on systems and data
- Corporate-wide innovation and closed-loop improvements
- Customer-oriented mind-set
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- Rapid responses to VOC, based on strong connections between sales, production, and quality units
- Implementation of a quality responsibility system through customer database management
VOC (Voice of Customers) Response
LOTTE Fine Chemical pays the utmost attention to customer opinions. Our strict quality controls lead the market, helping us to maximize customer satisfaction and build corporate growth.
- VOC
- Receiving VOC
- Analyzing VOC
- Improving VOC
- Customer Feedbacks
- Customer Satisfaction